Allo for Capsule CRM
Allo puts calling, texting and an AI receptionist right next to your Capsule CRM records. Every call, voicemail and text is logged to the matching Capsule CRM contact, with an AI summary and next steps written for you. Because Capsule CRM has a public API, Allo connects over that API and webhooks. It works in the background, with nothing for your reps to copy over.
app.capsulecrm.com/contactsActivity
How it connects
Allo connects to Capsule CRM natively through its API.
Licensed operator
Registered telecom operator in France (ARCEP).
Its own network
Allo runs its own VoIP infrastructure, not resold.
GDPR compliant
Your call data stays yours, handled to GDPR.
In the Claude directory
Allo's MCP server is in the Claude connectors directory.
What flows between Allo and Capsule CRM
Allo handles the calls and texts. Capsule CRM stays the system of record. Here is what moves between them, automatically.
Call Answered
Triggers when a call is answered.
Call Completed
Triggers when a call ends, with result, duration, recording and AI summary.
Call Received
Triggers when an incoming call starts ringing.
Call Triggered
Triggers when an outbound call is initiated.
Missed Call
Triggers when a call is missed.
SMS Received
Triggers when an SMS is received on one of your Allo numbers.
Connect Allo to Capsule CRM
Because Capsule CRM has a public API, Allo connects over that API and webhooks. These are the API surfaces you point at Capsule CRM: a small, focused REST API, JSON in and JSON out, with webhooks for real-time events.
Search your call history. Every record includes transcripts, AI summaries, recording URLs, IVR selections and transfer chains.
Full CRUD on your contact database. Create, fetch by ID, update and search, with engagement data baked into every response.
Send SMS programmatically from any of your Allo numbers. Dedicated endpoints for US and France, both in E.164 format.
Subscribe a URL to call, SMS and contact events. Full envelope payloads, no secondary fetch to enrich the data.
Pull the whole thread for a contact: calls and SMS stitched together, in order, with pagination built in from day one.
List every Allo number on your account. Use it to route, filter or match a number to an owner without hardcoding.
Why CRM teams add Allo to Capsule CRM
The calling, texting and AI that sit right on your Capsule CRM records.
Click to call
Dial any number in one click, from your CRM or browser.
Call Recording & Transcription
Record and transcribe every call, searchable in seconds.
AI Summaries
Every call written up automatically, ready to share.
Post-Call Actions
AI drafts the follow-up email, SMS and CRM update.
Power Dialer
Work a call list back to back, no manual dialing.
SMS / MMS
Two-way business texting with media and voice notes.
Allo and Capsule CRM, answered
Yes. Allo logs every call, voicemail and text to the right Capsule CRM record, with an AI call summary and next steps written for you. Because Capsule CRM has a public API, Allo connects over that API and webhooks.
Your reps keep working in Capsule CRM. Allo's dialer and live-call panel sit alongside the record, and when a call ends the AI summary is written straight onto the Capsule CRM contact's activity timeline, so nothing is retyped.
Connect your Capsule CRM account, map your contacts, calls and messages to Capsule CRM's objects, and go live. Because Capsule CRM has a public API, Allo connects over that API and webhooks. Book a call with our partnerships team and we'll set it up with you.
This page shows exactly how Allo would work inside Capsule CRM. Because Capsule CRM has a public API, Allo connects over that API and webhooks. Request a formal integration and we'll build it for your team.
Allo Connect shows how Allo looks and works inside the tools you already use, and how to connect it through our API. It's built for CRM and ATS platforms that want calling built in. Browse Allo Connect.
Request a formal Capsule CRM integration
Tell us about your team and we'll build the Capsule CRM integration and get you early access. The more teams that ask, the sooner it ships.
Native calling, texting and AI call notes inside Capsule CRM- Every call logged to the right record, automatically
- We build it for your team and give you early access