A phone menu that
routes every caller
Let callers self-route with the keypad, "press 1 for sales, press 2 for support." Build your IVR in minutes with up to 8 options, each pairing a message with an action: play an announcement, ring a line, forward, ring one person, or hand the call to your AI receptionist.
Trusted by 5,000+ teams
Sales and service teams route every caller to the right place with Allo.
Routed in seconds
Callers pick an option and reach the right person or team instantly.
GDPR compliant
Your call flows handled to Europe's strictest privacy standard.
$32 per user / mo
The phone menu is included on the Business plan, no add-on.
Try the phone menu yourself
This is the call flow your callers move through. Press a key or play the greeting, and watch the call route itself, step by step.
Allo makes sure I never lose a detail. When you're running 20+ accounts in parallel, that's the only way to stay sharp.
Marion
Founder of My Name is Bond
Callers used to land in the wrong place, now they route themselves
Without Allo
Every call hits one line, then gets passed around- No way to send sales and support different places
- Announcements and hours repeated by hand
- A clunky menu you can't change without a ticket
With Allo
Callers pick an option and route themselves- Each option rings the right line, person or AI
- Play your hours or an announcement automatically
- Build and reorder the menu yourself in minutes
One menu, every way to route a call
Pair each keypad option with a message and an action. Up to eight options, one level, with a default if nothing's pressed.
One menu, eight ways to route
Greet the caller, then let them self-route with the keypad. Each option pairs a message with an action, and a default takes over if nothing's pressed.
Play an announcementRead out your hours, an address, or any message, then end the call or route on.
Ring a lineSend the caller into a number's full routing, simultaneous or cascade.
Ringing
Forward the callHand the caller off to another number, internal or external.
Ring one personRoute an option straight to a specific teammate, no cascade.
Camille BergerDirect Ringing
Hand to the AI receptionistLet the AI answer, qualify the caller, and take a message or book a meeting.
Let VIPs skip the menuKnown numbers go straight through while everyone else self-routes.
The phone menu, included
- A keypad menu with up to 8 options
- Messages, line ringing, forwarding and AI handoff
- Default action and VIP skip, on your existing number
Before you start
An IVR (interactive voice response) is a phone menu that lets callers route themselves with the keypad, "press 1 for sales, press 2 for support." In Allo you build one in minutes, with up to 8 options, each pairing a spoken message with an action. Start free.
When someone calls, Allo plays your greeting and the options. The caller presses a key and Allo runs that option's action: play an announcement, ring a line (simultaneous or cascade), forward the call, ring one person, or hand the call to your AI receptionist. If nothing is pressed, your default action takes over, and you can let VIPs skip the menu. See how the ringing works in call routing.
Beyond "press 1," a natural-language voice IVR is in beta: callers simply say what they need and Allo routes them, no menu to memorize. For a full conversation, the AI receptionist answers, qualifies the caller, and takes a message or books a meeting. Talk to sales to try it on your number.
IVR software is the system that powers a phone menu: it greets callers, plays the options, and routes each call by the key they press, or what they say. Allo's IVR is built in, with no hardware, and runs on your existing number. See pricing.
Allo's phone menu is included in the Business plan at $32 per user / month (35 € in France), billed yearly, with no separate IVR fee. Start your free trial.