Sort your calls and texts by job, not by number

A personal inbox is your own view of the calls and texts you follow, across lines and phone menu options. Calls still ring exactly as before.

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Allo

Edit inboxPick the lines and phone menu options to follow in one list.

Name

Sales

Lines1 selected

Search lines or menu options

Main lineSales

Support line(555) 010-0177

Hugo's direct line(555) 010-0123

Main line(555) 010-0100— Remove from inbox

What do you want to follow on this line?Each line keeps its own choice.

EverythingEvery call and text on this line, whatever the caller did.

Only part of itOnly the callers who pressed the menu options you pick.

Phone menuCallers who pressed...

1 · SalesRings everyone on the line

2 · SupportRings Léa Martin

3 · Orders and billingAnswered by the AI receptionist

Texts and callers who pressed nothingTexts never go through the menu, so they only show here if you tick this.

FiltersThen only show conversations that match, on every line above.

+ Filter

Notify meCalls that ring you, mentions and thread replies always notify you.

DeleteCancelSave

1Pick what you followTick the lines you answer, or only the phone menu options that are yours. Each line keeps its own choice.

Your switcher

SalesMain line · Sales

Search lines

Favorites

SalesMain line · Sales

To call backMain line, Support line

Everything I answerMain line, Support line, Hugo's…

Main line(555) 010-0100

Support line(555) 010-0177

New inbox

2It sits next to your linesStar it and it stays at the top of the switcher, on desktop and web. Your teammates' view doesn't change.

Rated 4.7/5 by 6,000+ businesses that call and text with Allo

Rated 4.7/5 by 6,000+ businesses that call and text with Allo

Inboxes, inside Allo
Five ways teams use them

Each person can have up to 50 inboxes. They're personal: creating, editing or muting one never changes what your teammates see.

Read the launch post

Your main number plays "Press 1 for Sales, 2 for Support". Each person picks the line, chooses "Only part of it" and ticks their option. No more forwarding menu options to other lines just to sort who sees what.
Lines
Main line(555) 010-0100
Support line(555) 010-0177
Hugo's direct line(555) 010-0123
Main line · Phone menu
SalesPress 1 · SalesHugo
SupportPress 2 · SupportLéa
Orders and billingPress 3 · Orders and billingJordan
No forwarding between lines
Answer the main number, the support line and your direct line? Put all three in one inbox and stop flipping between numbers. One inbox can also follow a whole line plus a single option from another line.
Filter an inbox on the "To call back" tag and match on the latest call. When you call the customer back, the conversation leaves the list. Tags work across lines, whether Allo's AI added them or a teammate did.
Inboxes never change who a call rings: the call flow decides that. Lines you own or whose call flow rings you notify you as always, until you mute the line. "Notify me" is set per inbox, so you can keep a broad inbox quiet and still get pinged on your own lines.
The first time, Allo sets up inboxes from how you work: keep them, edit them or undo. Then it suggests new ones from the menu options that ring you and the lines you used this month.

Lines

Main line(555) 010-0100

Support line(555) 010-0177

Hugo's direct line(555) 010-0123

Main line · Phone menu

SalesPress 1 · Sales

Hugo

SupportPress 2 · Support

Léa

Orders and billingPress 3 · Orders and billing

Jordan

No forwarding between lines

One list per line
versus one list per job

Without inboxes

Every line is its own list, checked one by one
Menu options forwarded to other lines just to sort who sees what
A callback list someone has to clean up by hand
Muting a line for some quiet, and missing what matters

With personal inboxes

Several lines and menu options in one list
A Sales or Support inbox per person, no forwarding
A "To call back" list that empties itself
Notify me per inbox, and calls that ring you still ring

Personal by design
Routing stays with the team

Ringing is a routing decision, made once for the whole team. What you watch is personal. Inboxes keep the two apart.

Yours, up to 50

Each person has their own inboxes. Deleting one removes the view, never the conversations.

The call flow still decides

Mute every inbox you have and a call routed to you still rings. One conversation in a line and an inbox notifies you once.

Set up for a teammate

Admins and managers can create an inbox for a teammate with Allo MCP, so a new hire opens Allo to a ready "Support" inbox. There's an Inboxes API too.

Allo MCP

Before you start

An Allo agent picks up and puts you through to sales or support. It is the fastest demo on this page.

888-298-ALLO

No. The call flow decides who a call rings, exactly as before. Inboxes only change what you see. Mute every inbox you have, and a call routed to you still rings.

No. Inboxes are personal. Creating, editing or muting one never changes what your teammates see. Deleting one removes the view, not the conversations.

Yes. Pick the line, choose "Only part of it" and tick the options you follow. Ticking an option follows everything under it. Texts never go through the menu, so tick "Texts and callers who pressed nothing" to keep them in view.

Inboxes add notifications, they never take one away. Lines you own or whose call flow rings you notify you as always, until you mute the line. Each inbox also notifies you for the conversations it shows. "Notify me" is set per inbox, so you can keep a broad inbox quiet and still get pinged on your own lines. When a line and an inbox cover the same conversation, you get one notification. @mentions and thread replies always reach you.

Up to 50 inboxes per person. Through the Inboxes API, an inbox can have up to 100 sources.

Yes. Admins and managers can set up an inbox for a teammate with Allo MCP. It belongs to the teammate. There's also an Inboxes API.

Personal inboxes are live for every Allo team in the desktop and web app. Mobile isn't there yet. Read the launch post.