Close phone integration
Close already has a power dialer. Here is exactly what an Allo phone layer adds, what it writes to /activity/call/, and where Close is simply better on its own.
app.close.com/contactsActivity
How it connects
Allo connects to Close through Zapier today.
Licensed operator
Registered telecom operator in France (ARCEP).
Its own network
Allo runs its own VoIP infrastructure, not resold.
GDPR compliant
Your call data stays yours, handled to GDPR.
In the Claude directory
Allo's MCP server is in the Claude connectors directory.
What flows between Allo and Close
Allo handles the calls and texts. Close stays the system of record. Here is what moves between them, automatically.
Call Answered
Triggers when a call is answered.
Call Completed
Triggers when a call ends, with result, duration, recording and AI summary.
Call Received
Triggers when an incoming call starts ringing.
Call Triggered
Triggers when an outbound call is initiated.
Missed Call
Triggers when a call is missed.
SMS Received
Triggers when an SMS is received on one of your Allo numbers.
Connect Allo to Close
Because Close has a public API, Allo connects over that API and webhooks. These are the API surfaces you point at Close: a small, focused REST API, JSON in and JSON out, with webhooks for real-time events.
Search your call history. Every record includes transcripts, AI summaries, recording URLs, IVR selections and transfer chains.
Full CRUD on your contact database. Create, fetch by ID, update and search, with engagement data baked into every response.
Send SMS programmatically from any of your Allo numbers. Dedicated endpoints for US and France, both in E.164 format.
Subscribe a URL to call, SMS and contact events. Full envelope payloads, no secondary fetch to enrich the data.
Pull the whole thread for a contact: calls and SMS stitched together, in order, with pagination built in from day one.
List every Allo number on your account. Use it to route, filter or match a number to an owner without hardcoding.
Native or Zapier
The honest version: here is exactly how the connection is made today, and what is not built yet.
Not built yet for Close
Zapier25 triggers, 46 actions published
Why CRM teams add Allo to Close
The calling, texting and AI that sit right on your Close records.
Click to call
Dial any number in one click, from your CRM or browser.
Call Recording & Transcription
Record and transcribe every call, searchable in seconds.
AI Summaries
Every call written up automatically, ready to share.
Post-Call Actions
AI drafts the follow-up email, SMS and CRM update.
Power Dialer
Work a call list back to back, no manual dialing.
SMS / MMS
Two-way business texting with media and voice notes.
Allo and Close, answered
No, and you should not want it to. Close's power and predictive dialers are good and deeply wired into the lead record. Allo covers inbound, the AI receptionist, and countries or teammates Close does not reach.
As a call activity at /activity/call/, attached to the contact and the lead. It carries direction, duration, a disposition and the recording URL, so it looks like any other Close call in the activity feed.
The call object has no transcript field, so the AI summary and transcript link go into the call body rather than a dedicated field. Close does expose a New Call Transcript trigger for its own calls, but that is Close's transcription, not Allo's.
Pagination is hard capped at 10,000 objects, so large backfills are windowed by date_created rather than paged straight through. Plan for that if you are migrating years of calls.
It can, if you leave both running. Close reports on call_method values of regular, power and predictive. Allo calls arrive as logged activities, so decide up front which system owns the outbound number and keep dial session reporting in one place.
Request a formal Close integration
Tell us about your team and we'll build the Close integration and get you early access. The more teams that ask, the sooner it ships.
- Native calling, texting and AI call notes inside Close
- Every call logged to the right record, automatically
- We build it for your team and give you early access