vcita (Legacy) phone integration
vcita stores phone numbers as free text, its real docs live on intandem.tech, and its openapi.json is marketing content. Here is the honest integration guide.
Activity
How it connects
Allo connects to vcita (Legacy) through Zapier today.
Licensed operator
Registered telecom operator in France (ARCEP).
Its own network
Allo runs its own VoIP infrastructure, not resold.
GDPR compliant
Your call data stays yours, handled to GDPR.
In the Claude directory
Allo's MCP server is in the Claude connectors directory.
What flows between Allo and vcita (Legacy)
Allo handles the calls and texts. vcita (Legacy) stays the system of record. Here is what moves between them, automatically.
Call Answered
Triggers when a call is answered.
Call Completed
Triggers when a call ends, with result, duration, recording and AI summary.
Call Received
Triggers when an incoming call starts ringing.
Call Triggered
Triggers when an outbound call is initiated.
Missed Call
Triggers when a call is missed.
SMS Received
Triggers when an SMS is received on one of your Allo numbers.
Connect Allo to vcita (Legacy)
Because vcita (Legacy) has a public API, Allo connects over that API and webhooks. These are the API surfaces you point at vcita (Legacy): a small, focused REST API, JSON in and JSON out, with webhooks for real-time events.
Search your call history. Every record includes transcripts, AI summaries, recording URLs, IVR selections and transfer chains.
Full CRUD on your contact database. Create, fetch by ID, update and search, with engagement data baked into every response.
Send SMS programmatically from any of your Allo numbers. Dedicated endpoints for US and France, both in E.164 format.
Subscribe a URL to call, SMS and contact events. Full envelope payloads, no secondary fetch to enrich the data.
Pull the whole thread for a contact: calls and SMS stitched together, in order, with pagination built in from day one.
List every Allo number on your account. Use it to route, filter or match a number to an owner without hardcoding.
Native or Zapier
The honest version: here is exactly how the connection is made today, and what is not built yet.
Not built yet for vcita (Legacy)
Zapier5 triggers, 5 actions published
Why Scheduling & Booking teams add Allo to vcita (Legacy)
The calling, texting and AI that sit right on your vcita (Legacy) records.
Click to call
Dial any number in one click, from your CRM or browser.
Call Recording & Transcription
Record and transcribe every call, searchable in seconds.
AI Summaries
Every call written up automatically, ready to share.
Post-Call Actions
AI drafts the follow-up email, SMS and CRM update.
Power Dialer
Work a call list back to back, no manual dialing.
SMS / MMS
Two-way business texting with media and voice notes.
Allo and vcita (Legacy), answered
Yes, in its activity message model. The direction clienttopivot is documented as the client calling the business, regardless of the call outcome, and messages are read from GET /v3/communication/activity_messages.
vcita stores numbers as free text. The vendor's own import sample has 1-540-672-1284 and (300) 045-4811 in one payload, so exact string matching fails. Allo normalises both sides before comparing.
On developers.intandem.tech, not on vcita.com. The developer platform is branded inTandem, which is why searching the vcita domain finds marketing pages.
No. vcita.com serves an OpenAPI document whose paths are marketing question slugs such as /qa/client-portal-software. It parses as a spec and is not the product API. Ignore it.
Phone access is its own granular permission, clients.client_phone.manage. An app can hold general client access and still be blocked from the field it needs to match a call.
Not from a number alone. firstname and externalid are mandatory on client import, so a phone only record cannot be created.
Request a formal vcita (Legacy) integration
Tell us about your team and we'll build the vcita (Legacy) integration and get you early access. The more teams that ask, the sooner it ships.
- Native calling, texting and AI call notes inside vcita (Legacy)
- Every call logged to the right record, automatically
- We build it for your team and give you early access