07:35Before the doors open
A call before the first patient
Someone rings to check whether their appointment this morning is still on.
Allo answers, confirms the time and texts the address.Every patient call answered, under a signed BAA
Allo picks up around the clock, books the appointment and puts urgent calls straight through to the clinician on call, with a HIPAA Business Associate Agreement covering the whole line.
On the line0:14
MEMaya EllisNew patient · same-day slotNew patient
My son needs to be seen today. Do you have anything after school?We do, 4:30pm with Dr. Alvarez. It's booked, and I've texted you the intake form.
Booked, confirmed by text and on the clinic's calendarHIPAA, with a signed BAA
We counter-sign a Business Associate Agreement with your workspace before the first patient call runs.
AES-256, in transit and at rest
Calls, transcripts and summaries are encrypted, and only the teammates you name can open them.
GDPR and SOC 2
The same platform your security review and your European sites already ask for.
6,000+ businesses on the line
Teams whose revenue comes off the phone run their whole line on Allo.
The BAA is $50 a month
One flat add-on per workspace on Business and Ultra, whatever your headcount.
A day on a healthcare line
The patient calls a practice cannot afford to fumble, handled while the front desk runs the room.
- Allo answers, confirms the time and texts the address.
- 11:20Front desk full
Two patients, one receptionist
A new patient calls while the desk is checking in a full waiting room.
The AI receptionist books the visit and writes it into your calendar. - 16:05Urgent
A call that cannot wait
A patient describes something that needs a clinician, not a booking.
Allo puts the call straight through to whoever is on call. - 20:40After hours
A call once the doors are locked
The line rings after closing, with nobody left at the desk to answer it.
Allo answers, books what it can and texts back the rest.
What happens to a patient call nobody can take
Without Allo
The call lands in a voicemail box the front desk gets to at the end of the day- The patient calls the next clinic on their list instead
- Hours, insurance and directions get repeated by hand, call after call
- After-hours calls come back as a pile of callbacks the next morning
- The answering service bills you by the minute and will not sign a BAA
With Allo
- Every call is answered on the first ring, nights and weekends included
- Appointments are booked into the calendar your front desk already uses
- Urgent calls go straight through to whoever is on call
- Each call comes back written up, tagged and searchable
- A signed Business Associate Agreement covers the recordings, transcripts and summaries
Three things it does on every patient call
It answers, it texts back, and it knows which calls belong to a human.
Answers and books, around the clockIt greets patients in your clinic's own words, takes new and returning bookings and never puts anyone on hold.
Texts back the calls nobody could takeThe moment a call goes unanswered the patient gets a text, so the booking does not walk to the clinic down the road.
Sends the urgent ones to a humanYou set what counts as urgent. Those calls ring the clinician on call instead of being handled by the AI.
What a signed BAA actually covers
Patient details come up on the phone whether your phone system is ready for them or not. Here is what Allo puts in writing before your first call.
A Business Associate Agreement, counter-signedAllo handles protected health information on your behalf, in writing, before you point a single patient call at it.- Recordings and transcripts stay in your workspaceCalls, summaries and messages are visible to the teammates you name, and to nobody else.
- Encrypted in transit and at restAES-256 on what is stored, TLS on everything moving between your team, your patients and Allo.
- You keep control of the recordExport or delete a call, a contact or a whole workspace whenever your retention policy says to.
- The AI never gives medical adviceIt books, answers general questions and takes messages. Anything clinical goes to your team.
In place from day one
Business Associate AgreementSigned before your first patient call$50 a month
Data Processing AgreementFor the patient data covered by the GDPRIncluded
AES-256 encryptionOn stored calls, transcripts and summariesIncluded
Access per teammateYou choose who can open a recordingYou control it
Export and deletionA call, a contact or the whole workspaceYou control it
Business Associate AgreementSigned before your first patient call$50 a monthData Processing AgreementFor the patient data covered by the GDPRIncludedAES-256 encryptionOn stored calls, transcripts and summariesIncludedAccess per teammateYou choose who can open a recordingYou control itExport and deletionA call, a contact or the whole workspaceYou control itBuilt for how a healthcare team runs
One number for booking, questions and messages, answered whether the front desk can pick up or not.
An AI receptionist that books 24/7
It answers in your clinic's voice, schedules new and returning patients and works nights, weekends and holidays.
Books, reschedules and cancels
Patients move an appointment on the phone and your calendar is up to date before they hang up.
Urgent calls reach a human
Set what goes straight through and to whom, so the clinician on call gets the calls that need one.
Answers patients in their language
The same line greets and books in several languages, so a bilingual patient base does not need a second number.
Every call written up, nothing retyped
The summary, the tags and the caller's details land in one place, so the front desk stops taking notes on paper.
One line across every location
Several sites, one number and one shared inbox, with each call routed to the site that should take it.
Books into the calendar you already use, and syncs where you work
Live on your patient line in four steps
Nothing here needs your IT team, and your front desk keeps taking calls the whole time.
Sign the BAA
Add the HIPAA add-on to your workspace, $50 a month whatever your headcount, and we counter-sign the Business Associate Agreement.
Bring the number patients already dial
Port your existing line, or start on a new one while the old one keeps ringing.
Porting usually takes a couple of days, and nothing goes dark in between.
Teach it your clinic
Hours, locations, what you accept, what to say about insurance, and which calls should reach the clinician on call.
Choose what it answers
After hours only, every call the front desk cannot reach in four rings, or the whole line. You can change it any day.
24/7
the patient line is answered, nights, weekends and holidays included
$50
a month for the HIPAA add-on, whatever your headcount
1
number and one shared inbox across every location
6,000+
businesses already run their line on Allo
Questions healthcare teams ask
Allo signs a Business Associate Agreement with your workspace, which is what HIPAA asks of a vendor handling protected health information on your behalf. It is a $50 a month add-on on the Business and Ultra plans, for the whole workspace, and it covers the calls, recordings, transcripts and summaries in it. No body certifies HIPAA compliance, so we do not claim a certificate, we sign the agreement.
No. It books appointments, answers general questions like hours, location and what to bring, and takes messages. Anything clinical goes to your team, and you decide which calls it should transfer immediately.
You set the rules. An urgent call rings the clinician on call straight through instead of being handled by the AI, and the caller is told what is happening while it connects.
Allo books into the calendar your team already uses, Google Calendar, Outlook, Calendly or Cal.com, and pushes calls, summaries and contacts to your CRM. Anything else goes through Zapier, Make, webhooks or the API, so the appointment reaches your EHR without anyone retyping it.
Only the teammates you give access to. Recordings, transcripts and summaries live in your workspace, and you can export or delete any of them on request.
Yes. Port the number patients already dial, usually in a couple of days, and keep taking calls the whole time. The same line then rings on every device your team uses.
Yes. Run one number for the whole group or one per site, with each call routed to the team that should take it and every conversation in one shared inbox.