QuoVSAlloSona picks up the calls you miss. Allo records, transcribes, summarises and tags every call your team makes and takes, drafts the follow-up, and writes it back to your CRM.
Missing the next steps is worse than missing the call
Always close with
Why sales teams move
Quo is an excellent shared phone inbox with an agent on the door. Allo is the phone system for a team whose job is the outbound call. Here is where that difference actually lands.
A sales team's day is the calls it makes, and Quo's agent doesn't work those: Sona answers inbound only, stated in Quo's own FAQ. Allo records, transcribes, summarises and tags every call in both directions, so the pipeline call gets the same treatment as the one that came in.
The deal is lost in the hour after the call, not during it. Allo turns what was actually said into the summary, the action items, the next step and a drafted follow-up email or text. You read it and send it, rather than writing it from memory at six o'clock.
On Quo the AI is a ladder and then a meter: summaries start on the $23 plan, call tags only on the $35 one, and the agent that answers stops after 10 calls a month until you buy credits. Allo puts summaries, transcripts, tags and post-call actions in the one $32 seat.
Three dollars apart on the sticker. The difference is what the seat contains, and what the AI costs you once the team actually uses it.
Hidden cost: Sona is capped at 10 calls a month on every plan. Past that, credit packs run $25/mo for 40 calls, $49 for 100, up to $199/mo for 600. Source: quo.com/pricing
What's not in it: the AI receptionist that answers on your behalf is an optional add-on, billed as one flat extra Business seat. A fixed price, not a meter that moves with your call volume.
The full tale of the tape
Quo figures taken from quo.com/pricing, quo.com/sona and Quo's own support docs, checked August 2026. Tell us if a row is wrong and we'll fix it.
The backstory
Same years, two sets of decisions. One went into a rebrand and an agent that answers the door. The other went into what happens after the call connects.
What changed: the name on the door, and who opens it. What didn't: who works the calls your team makes.
What changed: what the phone system does after you hang up. What didn't: the price.
Create the account, invite the team and connect your CRM. Your reps keep Quo while the switch happens.
You keep your Quo numbers. Porting is free and runs in parallel, so no incoming call is dropped.
AI starts summarising and tagging every call, in and out, and writing it back to your CRM.
Still deciding? Every Quo figure on this page is sourced, and our team will walk you through your own numbers on a 20-minute demo.
Yes, and porting is free. In the US and Canada, mobile numbers take 2 to 4 business days, landlines 7 to 10 and toll-free 7 to 14. Your team keeps using Quo until the port completes, so no incoming call is dropped.
Yes, and that's the main difference. Quo's Sona agent answers inbound calls only, stated in Quo's own FAQ. Allo records, transcribes, summarises and tags every call in both directions, then drafts the follow-up email or text off what was actually said.
The AI that runs on your team's own calls has no per-call meter: summaries, transcripts, call tags and post-call actions are in the $32 Business plan. The AI receptionist that answers on your behalf is an optional add-on, billed as one extra Business seat at a flat monthly price rather than by the call. On Quo, every plan includes 10 Sona calls a month, after which credit packs run from $25 to $199 a month.
HubSpot, Salesforce, Pipedrive, Attio, Folk, Close, Apollo, Streak and more, with two-way native sync rather than Zapier in between. There is also an open REST API, webhooks, and the Allo MCP so you can run Allo from Claude or ChatGPT.
Only just, on the seat: $32 a user billed annually against $35 for Quo Scale, and $45 against $47 billed monthly. The seat price is not the argument. What changes is what the seat contains. On Quo, AI summaries start on the Business plan and AI call tags only on Scale, and AI answering is metered by credits. On Allo, summaries, transcripts, tags and post-call actions are all in the one plan.
Yes. Allo includes an IVR builder, call routing, cascade and simultaneous ring, business hours, a shared team inbox and internal threads on a call. Most Quo menu setups migrate in under an hour.
