Teach the agent your process
Give it your payment options, the questions callers ask and the cases a person must handle. It answers from that.
4.7/5205 reviews on G2
The AI collections agent for payment calls
When an overdue account calls back, Allo's AI agent picks up, day or night. It answers balance and payment questions, records the promise to pay and hands disputes to your team. Your collectors work the list with the power dialer, and every call is written up in your CRM.
An AI collections agent?
An AI on the payment line
An AI collections agent is software that handles the phone side of collecting overdue payments. On Allo, the AI agent covers the inbound side: people calling back about a balance, a payment plan or a dispute. The outbound side stays with your team, who work the overdue list with Allo's dialers while the AI writes up every call.
The same agent that answers your calls, trained on your payment process.
It picks up every callback
Debtors who call back reach someone at once, nights and weekends included, instead of a voicemail they won't leave.
It knows the account
It recognises the caller from your CRM history and answers from what you taught it: payment options, how to pay, who to talk to.
It writes the call up
Every call is recorded, transcribed, summarised and synced to your CRM, so the next collector picks up where it left off.
When they call back
The AI agent answers
A callback is the best moment in collections, and it often lands when nobody is free. The agent takes it.
How much is due, how to pay, which payment plans you offer: answered from the information you give it.
It notes the date and amount the caller commits to in the call summary and tags the call, so the promise is in your CRM.
A dispute or a hardship request goes to the right collector with the account open, or gets a callback booked on their calendar.
When you call out, your team dials
The agent does not place calls. Your collectors do, faster, with every outcome logged for them.
Work the overdue listLoad the list and the power dialer calls it one account after another, so collectors spend the day talking, not dialing.
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contacts.csv
CRM list
Imported
Ringing
Reach more accountsOn Ultra, the parallel dialer calls several accounts at once and connects the first one who answers.
5 accounts at once
Connected
No answer
Voicemail
Busy
No answer
First to pick up is connected
Every outcome taggedAI call tags like 'promise to pay' or 'wrong number' and a summary land on the account after every call.
Promise to payCallbackDisputeWrong numberNoteCollections calls, before and after
Without an AI agent
Callbacks land in a voicemail nobody checks- Promises to pay live in someone's notebook
- Collectors dial every number by hand
- Nobody knows what was said on the last call
With Allo
- Every callback answered, nights and weekends too
- Each promise to pay tagged and in your CRM
- The overdue list worked with the power dialer
- Every call recorded, transcribed and summarised
The tools behind it
Each one, in detail
One phone system for both sides of the call. Open any card to see how it works.
AI ReceptionistAn AI that answers, qualifies and books while you're busy.
Learn morePower DialerWork a call list back to back, no manual dialing.
Learn moreParallel DialerCall 3 to 5 contacts at once, talk to whoever answers.
Learn moreAI Call TagsCalls auto-tagged by topic, outcome and intent.
Learn moreAI SummariesEvery call written up automatically, ready to share.
Learn more
Call Recording & TranscriptionRecord and transcribe every call, searchable in seconds.
Learn moreSet up in four steps
No code and no setup fee. Most teams are taking calls with it the same day.
Set its rules
Choose when it answers, who it transfers disputes to and which calendar it books callbacks on.
Load your overdue list
Import the accounts and start a power dialer session. Calls, outcomes and summaries go to your CRM.
Review every call
Listen back, read the transcript and the summary, and coach your collectors from real calls.
What it costs
Flat prices, no minutes
The agent takes one Business seat; the dialer is one flat price for the whole team.
$32 a month for the agent
One Business seat, billed yearly. Transcripts, summaries and CRM sync included.
$50 a month for the dialer
The power dialer is one flat price for the whole team. The parallel dialer comes with Ultra.
7-day free trial
Try it on your own number and real calls before you pay anything.
AI collections agent
questions, answered
An Allo agent picks up and puts you through to sales or support. It is the fastest demo on this page.
888-298-ALLOAnything else? Our team picks up.
An AI collections agent is software that handles phone calls about overdue payments. With Allo, the AI agent answers the people who call back about a balance, a payment plan or a dispute, records what they commit to, and hands the sensitive cases to your team. Your collectors make the outbound calls with Allo's dialers, and the AI writes up every call in your CRM.
Not today. Allo's AI agent answers inbound calls; it does not place them. Outbound collection calls are made by your team with the power dialer or the parallel dialer, and the AI records, transcribes, summarises and tags each one.
No. It does not take card payments. It explains how to pay using the options you give it, records the promise to pay, and passes the caller to a collector when needed.
The date and amount the caller commits to go into the AI summary of the call, the call is tagged, and both sync to the account in your CRM. Your team sees every promise without listening back.
Allo gives you the controls: you write what the agent says and when it answers, every call is recorded and transcribed for review, and recording consent controls are built in. Compliance with debt-collection rules (such as the FDCPA and Regulation F in the US) stays your responsibility, so check your script with your counsel.
Yes. Disputes, hardship requests or anything you mark as sensitive go to the right person with the account already open, or the agent books a callback on their calendar.
It talks with callers in several languages, including English, French and Spanish, and writes each summary in the caller's language.
The AI agent takes one Business seat: $32 a month billed yearly (35 € in Europe). The power dialer is a flat $50 a month for the whole team, and the parallel dialer is included in Ultra. There is a 7-day free trial.