AI receptionist for law firms

A potential client calls the first firm that answers. It answers, takes the intake you would take, books the consultation and never gives legal advice.

Or book a demo

A car accident last week and an insurer who keeps calling. Play the intake call.

The calls a law firm can't let go to voicemail

An AI receptionist for a law firm answers every call, including evenings and weekends, takes structured intake for the practice areas you handle (name, contact, type of matter, key dates, opposing party for your conflict check), books consultations with the right attorney, puts existing clients through to their attorney or paralegal and declines to give legal advice. With Allo it costs one $32 seat a month and keeps a recording and summary of every call.

New-client intake

It asks your intake questions in order and writes the answers down, including the opposing party's name so you can run a conflict check before the consultation.

Matters you don't take

A practice area you don't handle gets a polite no and, if you want, the bar association's referral line, instead of a callback that wastes your afternoon.

Existing clients

A client calling about their case is put through to their attorney or paralegal, or a detailed message is taken when they're in court.

What to tell your AI receptionist, for a law firm

Your intake form, turned into instructions. This is how a personal-injury firm might write it.

Answers: Every call, 24/7, or only the ones your team misses
Books into: Google Calendar, Outlook, Cal.com or Calendly
Hands off to: The client's attorney or paralegal, the intake coordinator for urgent matters
After each call: Recording, transcript and summary in Allo
Costs: One Business seat, $32/mo billed yearly, no per-minute fees

Jessica

AI receptionist · Hollis & Park

Answering calls 24/7

Greeting

Hollis & Park, this is the firm's assistant. How can I help?

What it knows

We handle personal injury: car accidents, slip and fall, dog bites. We do not handle criminal or family law.
First consultations are free and take 30 minutes, in person or by video.
Attorneys: Ms. Park (car accidents), Mr. Hollis (premises liability).

Books when

A new matter we handle: take name, phone, date of the incident, what happened in one sentence and the other party's name, then book a consultation.

Hands off when

An existing client: transfer to their attorney, or take a message if they're unavailable.
A deadline in the next 7 days: transfer to the intake coordinator.

Never

Never give legal advice or say whether someone has a case.
Never quote fees beyond "the first consultation is free".
Never confirm whether a person is or was a client of the firm.

An example, with a fictional business. Yours is written in plain words, in a few minutes.

What else it does for a law firm

Around the receptionist, the AI features firms use to keep every call on the record.

Maya · Do you take returns after a month?You · …sure, our refund policy covers the first 30 days.

4:12

refund policy

Records every call

Replay the intake before the consultation.

Call summary

NeedNew kitchen, 12 cabinets

Next step

Send the quote Friday

Intake in a summary

Matter, dates and parties, written for the attorney.

Incoming call

Weekdays 9–6?

Yes · Now

Sales team

AI receptionist

Clients to their attorney

Route by client, by attorney or by practice area.

James Wright

Could you send me a quote? We want to start this week, it's for the kitchen.

Sort calls by practice area without listening again.

AI receptionist for law firms: questions

Something else? Read how the AI receptionist works or book a demo.

Yes. You give it your intake questions (contact details, type of matter, key dates, the other party's name for conflicts) and it asks them on every call, then books a consultation or flags an urgent deadline. It is told never to give legal advice or say whether someone has a case.

Firms use it for what a front desk does: answering, intake and scheduling. Keep it from giving legal advice and from confirming who your clients are, review what it says in the recordings, and check your state bar's guidance on technology and confidentiality. This is not legal advice about your obligations.

Yes, and it is the setup that benefits most: when you're in court or with a client, the phone still gets answered, intake is taken and the consultation is on your calendar when you come out.

The AI receptionist takes one Business seat: $32 a month billed yearly, or $45 month to month. That is the whole bill for it, with no per-minute meter, so a busy week costs the same as a quiet one. Every plan starts with a 3-day free trial. A human answering service typically charges $1,000 or more a month. Compare AI receptionists.

Yes. You can port your number to Allo and keep it, or keep it where it is and forward calls to your Allo line, for example only when nobody picks up or after hours. Callers dial the number they already know.

Minutes. You write its instructions in plain words, point it at your website so it learns your services and hours, connect your calendar and choose who it hands calls to. You can also set it up from Claude or ChatGPT with the Allo MCP, just by asking.