Allo product team

Product and design

The people who decide what ships. We write up the features as we build them, including the parts that turned out harder than they looked.

6 articles

Recording & TranscriptionAugust 11, 2026

Where your call transcripts actually go

Who stores them, for how long, which vendors train on them, and the questions to ask before you turn transcription on.

Read the article5 min read

Call Features
Simultaneous ring, and why nobody sets it up right
Ringing five phones at once sounds obvious until two people answer the same caller. Here is the setup that avoids it.
August 7, 20264 min read
Call Features
Replace hold music with a callback
Nobody waits four minutes any more. Offering the callback instead recovers most of the people who would have hung up.
July 21, 20264 min read
Recording & Transcription
Call recording consent, country by country
One party, two party, and what the announcement has to say. A practical map for teams that call across borders.
July 17, 20268 min read
Call Features
The text message that should follow every call
Send the confirmation, the address and the payment link from the number people just called, not from a random shortcode.
July 10, 20265 min read
Recording & Transcription
Getting call summaries into your CRM automatically
Where the summary should land, which field it belongs in, and how to stop it overwriting what a rep wrote by hand.
June 26, 20265 min read