Telephony glossary
The words you run into when choosing or running a business phone system, defined in two sentences and then explained, from VoIP to number porting.
25 terms
0–9
A
C
- Call centerA team set up to handle a high volume of phone calls.
- Call forwardingRedirecting an incoming call to another number or device.
- Call recordingSaving the audio of phone calls to replay, review or transcribe.
- Call routingThe rules that decide who answers an incoming call.
- Caller IDThe number, and sometimes the name, shown before you answer.
- CCaaSContact Center as a ServiceCloud contact center software, sold as a subscription.
- Cloud PBXA business phone system hosted by a provider, over the internet.