Every call as a journal on the right eWay-CRM contact
Allo records, transcribes and summarises every call. Send it to eWay-CRM through Zapier, Make or a webhook, and the journal lands on the matching contact, ready to read without leaving Outlook.
eWay-CRMConnect through Zapier or MakeNo developer neededLive in about 15 minutesTrusted by 6,000+ businesses
Your Outlook CRM, updated by every call
eWay-CRM keeps your customers where your team already works, inside Outlook. Allo makes sure the phone calls end up there too, without anybody typing them in.
Every call written up by AlloAllo records the call, transcribes it and writes the AI summary the moment you hang up, so there is something worth sending on.
Logged
AI summaryeWay-CRM
One Zap files it in eWay-CRMAllo fires a call completed event. Zapier finds the contact by number and saves a journal with the summary, the transcript and a link to the recording.
Zap ran
Call completedSave a journal
Follow-ups drafted for youAllo drafts the follow-up email or text from what was actually said, so the next step is ready the moment you hang up.
SendWhat you can send to eWay-CRM
Allo fires an event the moment a call ends. Your Zap or scenario decides what lands in eWay-CRM, and on which record.
eWay-CRMCallsSaved as a journalVia ZapierAI summariesIn the journal bodyVia Zapier
TranscriptsThe full conversationVia Zapier
RecordingsLinked on the journalVia Zapier
ContactsMatched, or created if newVia Zapier
Texts (SMS)If you map them tooVia ZapierThis route runs through Zapier, Make or Allo's webhooks and API rather than a built-in connector, so you decide which calls are sent and where they land.
Typing calls into eWay-CRM vs sending them with Allo
Typing calls in by hand
Writing a journal after every call, or skipping it- Call notes that depend on what somebody remembered
- Recordings living somewhere outside the CRM
- Managers with no real view of what was said
With Allo
A journal saved the moment the call ends- An AI summary written from the real conversation
- Transcript and recording linked on the contact
- Managers see every conversation, no chasing
Allo is an AI phone system, not just an integration
The eWay-CRM sync is one part. Allo is the phone your team calls, texts and gets coached from every day.
AI receptionistAllo answers when you can't, qualifies the caller and books the meeting, 24/7, so no lead slips away.
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Call recording and AI summariesEvery call is recorded, transcribed and summarized, so the key points and next steps are captured without taking notes.
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Run Allo from your AI assistantConnect Allo to Claude, ChatGPT and more through the Allo MCP, and pull call data or trigger actions just by asking.
Explore this featureBusiness texting built inText customers from your Allo number and keep calls and messages together in one place.
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Power dialerCall through a list back to back with no manual dialing, so your reps spend their time talking, not clicking.
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+12%
Call analyticsSee call volume, outcomes and team activity at a glance, and coach from real conversations.
Explore this featureeWay-CRM integration FAQ
Not yet. eWay-CRM isn't in Allo's built-in integration list today, so you connect the two through Zapier, Make, or Allo's webhooks and API. It's a standard setup that takes about 15 minutes and needs no developer. If you'd like a native connector, tell our team, we prioritise by demand.
Allo fires a call completed event the second a call ends, carrying the recording, the transcript and the AI summary. In Zapier you use that as the trigger, search eWay-CRM for the contact by phone number, then use the Save a Journal action to file the call on that contact.
A journal is where eWay-CRM records an interaction with a customer, so it's the object a phone call belongs in. eWay-CRM's Zapier app can also create or update contacts, companies, deals, projects and tasks, so you can go further if you want to.
No, if you use Zapier or Make, both are point and click. If you'd rather build it yourself, Allo has webhooks and a public API, and eWay-CRM publishes its own API for developers.
Yes. The journal is written to eWay-CRM itself, so it shows up everywhere you already use it, in the Outlook add-in, the web app and the mobile apps.
Yes, and it's worth doing. Filter in Zapier or Make on whatever matters to you, the line the call came in on, how long it lasted, or a tag your team added, so only the calls you care about reach the CRM.