Every recorded call analyzed in Gong
Allo sends each recorded call to Gong, on the teammate who handled it. Gong transcribes the recording and runs its call insights on it, the same way it does for the rest of your calls.
Or talk it through with our team
Allo
1You hang up in AlloThe call is recorded, start to finish.
Gong2It's a call in Gong, on your repThe recording, who spoke when, your tags and the result. Gong transcribes it.
Every phone call
in Gong with the rest
Allo sends each recorded call with what Gong needs to analyze it: the recording, who spoke when, your tags and the result. And Allo shows you which calls made it.
Allo sends who spoke when, so Gong keeps the two voices apart and runs its insights on the call.
Talk ratio6:12
46%
54%Your Allo call tags land in the call title and the Purpose field, the call result in Disposition, all searchable in Gong.
The call list on web.withallo.com shows each call's sync state. If one didn't reach Gong, fix the cause and retry it from the call.
What syncs
with Gong
One-way, from Allo to Gong, after each recorded call.
Allo to Gong
RecordingsTranscribed and analyzed by Gong
CallsInbound and outbound, with date and duration
Call ownerThe teammate who handled it
Other partyName, number and email when known
Call tagsIn the title and the Purpose field
Call resultIn the Disposition field
Nothing comes back from Gong into Allo. Missed calls, SMS and contacts are not sent.
Phone calls outside Gong
vs with Allo
Phone calls Gong never sees
Recordings stuck in the phone system- Calls downloaded and uploaded by hand, when someone remembers
- Coaching that skips every phone conversation
- Deal insights missing half of what was said
With Allo
- Every recorded call sent to Gong automatically
- Filed on the rep who handled it
- Tags and call result searchable in Gong
- Transcribed and analyzed like your other calls
Allo is an AI phone system,
not just an integration
The Gong sync is one part. Allo is the phone your team calls, texts and gets coached from every day.
See all features
AI receptionistAllo answers when you can't, qualifies the caller and books the meeting, 24/7, so no lead slips away.
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Call recording and AI summariesEvery call is recorded, transcribed and summarized, so the key points and next steps are captured without taking notes.
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Run Allo from your AI assistantConnect Allo to Claude, ChatGPT and more through the Allo MCP, and pull call data or trigger actions just by asking.
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Business texting built inText customers from your Allo number and keep calls and messages together in one place.
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Power dialerCall through a list back to back with no manual dialing, so your reps spend their time talking, not clicking.
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Call analyticsSee call volume, outcomes and team activity at a glance, and coach from real conversations.
Explore this featureGong integration FAQ
An Allo agent picks up and puts you through to sales or support. It is the fastest demo on this page.
888-298-ALLOIn web.withallo.com, go to Settings > Integrations, find Gong and click Connect. Sign in to Gong, approve the permissions and you're back in Allo. One connection covers your whole Allo team. Only Allo admins and managers can connect integrations.
Two things for every teammate whose calls should reach Gong. They need a Gong user with the same email they use in Allo (Gong email aliases work too). And a Gong admin must turn on telephony call import for each of those users. Without it, Gong refuses the call.
After each recorded call, Allo creates a call in Gong with the recording, the teammate as owner, the other party's name, number and email when Allo knows them, the direction, date and duration, who spoke when, your Allo call tags and the call result.
No. The sync is one-way, from Allo to Gong. Gong runs its own transcription and insights on the recording, and they stay in Gong.
Calls without a recording, such as missed calls, calls from numbers that match no contact in Allo, and calls with a contact you marked as favorite. SMS and contacts are not sent either.
Gong doesn't let Allo edit a call once it's uploaded, so the change stays in Allo.
Check the integration indicator on the call in the web app. The usual causes are no Gong user with that teammate's email, call import turned off in Gong, or a call with no recording. Once fixed, retry the sync from the call.