Every call logged as a conversation in Intercom

Allo connects your phone to Intercom, so every call lands as a conversation with the recording, the transcript and an AI summary, right where your support team works. No more logging by hand.

Or talk it through with our team
Allo
Maya Cole(555) 010-0142
You called
0:00 / 6:121x
Call summaryview more
One phone system for 12 reps

12 reps, all calling from their own cell today. No call ever reaches the CRM today. Current contract ends March 31. Wants recordings to coach new reps. Maya decides, with sign-off from the sales manager. Send the quote by Friday. Book a demo with the sales manager next week. Check which numbers they want to keep.

Logged in Intercom

1You hang up in AlloThe AI writes the summary while you say goodbye.

Intercom
Your inbox
Open
Maya Cole2m
Outbound call · Answered
Maya ColeAllo
Oct 2, 2026 · 10:42 AM
Outbound call · 6:12Answered
AI summary
Key points
  • 12 reps, all calling from their own cell today
  • No call ever reaches the CRM today
  • Current contract ends March 31
  • Wants recordings to coach new reps
  • Maya decides, with sign-off from the sales manager
Next steps
  • Send the quote by Friday
  • Book a demo with the sales manager next week
  • Check which numbers they want to keep
Read more
RecordingTranscript
ReplyNote

2It's a conversation in IntercomSame summary, with the recording, the transcript and the outcome. Nobody types it.

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Call from Intercom,
know who's calling

Allo works right next to Intercom. Call any number on a contact with the Chrome extension, and see your Intercom contacts in Allo when they call.

  • With the Allo Chrome extension, any phone number on the page starts a call in your Allo app. Available on every Allo plan.

    ContactsInboxReports
    Maya Cole
    Office Manager at Brightside Café
    Phone
    (555) 010-0142
    Company
    Brightside Café
    Outbound call · 6:12Oct 2
    Chat: billing questionSep 30
    Chat: opening hoursSep 21
    Phone
    (555) 010-0142
    Allo
    Maya Cole
    (555) 010-0142
    Call
    Calls from your Allo line

  • Names, numbers and emails come over from Intercom, so you see who's calling before you pick up.

What syncs
with Intercom

Contacts come from Intercom. Every call goes back to Intercom.

From Intercom

  • ContactsName, phone and email, matched by number

Contacts created in Allo are not sent to Intercom. A call is logged when the contact exists in Intercom with a matching phone number.

Allo to Intercom

  • CallsLogged as conversations and events
  • RecordingsA link to the audio
  • TranscriptsThe full text of the call
  • AI summariesKey points and action items
  • Call detailsDirection, duration, time and outcome

Logging by hand
vs logging with Allo

Support calls off the record

  • Phone conversations that never reach Intercom
  • Agents retyping what was said after the call
  • The chat history and the call history in two places
  • No summary of what a customer actually asked for

With Allo

  • Every call logged as an Intercom conversation
  • Calls next to the rest of the customer history
  • Recording, transcript and AI summary on each call
  • The whole call captured, no note-taking

Allo is an AI phone system,
not just an integration

The Intercom sync is one part. Allo is the phone your team calls, texts and gets coached from every day.

See all features
AI receptionist

Allo answers when you can't, qualifies the caller and books the meeting, 24/7, so no lead slips away.

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Call recording and AI summaries

Every call is recorded, transcribed and summarized, so the key points and next steps are captured without taking notes.

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Run Allo from your AI assistant

Connect Allo to Claude, ChatGPT and more through the Allo MCP, and pull call data or trigger actions just by asking.

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Business texting built in

Text customers from your Allo number and keep calls and messages together in one place.

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Power dialer

Call through a list back to back with no manual dialing, so your reps spend their time talking, not clicking.

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Call analytics

See call volume, outcomes and team activity at a glance, and coach from real conversations.

Explore this feature

Intercom integration FAQ

An Allo agent picks up and puts you through to sales or support. It is the fastest demo on this page.

888-298-ALLO

In the Allo app, go to Settings > Integrations, find Intercom and tap Connect. Sign in to Intercom, confirm the authorization, and you're back in Allo. Your Intercom contacts start syncing right away.

Contacts come from Intercom into Allo, with their name, phone number and email. Calls go from Allo into Intercom. Contacts you create in Allo are not sent to Intercom.

The Intercom integration requires the Allo Business plan.

Each call is logged as a conversation and as an event, so your team sees phone calls in the customer's timeline next to their chats.

A link to the recording, the full transcript, an AI summary with the key points and action items, and the call details: direction, duration, time and outcome (answered, voicemail or missed).

Allo logs a call when the contact exists in your Intercom workspace with a matching phone number. Keep phone numbers formatted consistently in Intercom, and check that the integration shows as connected in Allo.