Every call and text on the caller's ticket in Zendesk
Allo logs each call and text as an internal note on the customer's Zendesk ticket, with the AI summary, the transcript and the recording. Your agents see it, your customer gets no email.
Or talk it through with our team
Allo
1You hang up in AlloThe AI writes the summary while you say goodbye.
Zendesk2It's an internal note in ZendeskSame summary, with the recording and the transcript, on the caller's ticket. The customer gets no email.
Call from Zendesk,
know who's calling
Allo works right next to Zendesk. Call any number on a ticket or a customer with the Chrome extension, and see your Zendesk customers in Allo when they call.
With the Allo Chrome extension, any phone number on the page starts a call in your Allo app. Available on every Allo plan.
Phone(555) 010-0142End users with a phone number come over from Zendesk with their organization, so you see who's calling before you pick up.
What syncs
with Zendesk
Customers come from Zendesk. Every call and text goes back to Zendesk.
From Zendesk
End usersName, phones and email, if they have a number
OrganizationsName, domain and details
End users sync about every 10 minutes and organizations every hour. A call or text joins the caller's open Allo ticket updated within the last hour, otherwise a new ticket opens. Existing tickets are not imported into Allo.
Allo to Zendesk
CallsInternal notes on the caller's ticket
Texts (SMS)Internal notes on the same ticket
AI summariesIn the call's note
TranscriptsIn the call's note
RecordingsLinked in the call's note
Ticket tagsallo_call and allo_sms
Logging by hand
vs logging with Allo
Support calls off the record
Phone calls that never reach the ticket- Agents retyping what was said after the call
- Texts with customers kept on someone's phone
- No summary of what a customer actually asked for
With Allo
Every call and text as an internal note on the ticket- Calls and texts from the same hour on one ticket
- Summary, transcript and recording on each call
- The customer is never emailed a call note
Allo is an AI phone system,
not just an integration
The Zendesk sync is one part. Allo is the phone your team calls, texts and gets coached from every day.
See all features
AI receptionistAllo answers when you can't, qualifies the caller and books the meeting, 24/7, so no lead slips away.
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Call recording and AI summariesEvery call is recorded, transcribed and summarized, so the key points and next steps are captured without taking notes.
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Run Allo from your AI assistantConnect Allo to Claude, ChatGPT and more through the Allo MCP, and pull call data or trigger actions just by asking.
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Business texting built inText customers from your Allo number and keep calls and messages together in one place.
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Power dialerCall through a list back to back with no manual dialing, so your reps spend their time talking, not clicking.
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Call analyticsSee call volume, outcomes and team activity at a glance, and coach from real conversations.
Explore this featureZendesk integration FAQ
An Allo agent picks up and puts you through to sales or support. It is the fastest demo on this page.
888-298-ALLOIn the Allo app, go to Settings > Integrations, find Zendesk and tap Connect. Enter your Zendesk subdomain (the acme in acme.zendesk.com), sign in to Zendesk as an admin and approve access. Your Zendesk customers start syncing right away.
The Zendesk integration is included from the Business plan up. It isn't part of Solo.
On a ticket whose requester is the customer with that phone number, as an internal note. The ticket is tagged allo_call or allo_sms. A call or text joins the customer's open Allo ticket if it was updated within the last hour, otherwise Allo opens a new one.
No, not with Zendesk's default triggers: Allo only writes internal notes, never public replies. If you built your own triggers that email on every ticket, add the condition Tags contains none of allocall allosms to them.
Who called whom, when, the duration, the Allo line and the Allo user, the call tags, the AI summary, a link to the recording and the transcript. A text's note carries the message itself.
The Zendesk agent whose email is the email of the Allo user on the call. If there isn't one, Allo leaves the assignee alone.
Yes. In the integration's settings, pick the Allo lines that create tickets, for example only your support numbers. With no line picked, every line does.
Allo logs a call when the number belongs to a Zendesk end user, as their phone or one of their phone numbers. Check that the customer has that number in Zendesk, that the line is one of your support lines, and that the integration shows as connected in Allo.