Every call logged on the right Intercom contact
Allo connects your phone to Intercom, so every call, text and voicemail lands on the matching contact, right next to your chats, written up by AI. No more logging by hand.
IntercomNative integrationTwo-way contact syncLive in minutesTrusted by 5,000+ teams
Your Intercom, kept current by every call
Allo reads your Intercom contacts into the dialer and writes every call back onto the right one, so the phone lives next to your chats instead of in a silo.
Contacts sync both waysNew contacts in Intercom show up in Allo, and anyone you call in Allo is matched or created in Intercom. Numbers and details stay aligned automatically.
Contact
Synced to Intercom
Marta RuizCustomer, Northwind
Calls log next to your chatsEvery call, text and voicemail is logged on the right contact, with the recording, an AI summary and the outcome, right beside the Intercom conversation. Nothing to type.
Logged
AI summaryIntercom
Follow-ups drafted for youAllo drafts the follow-up email or text from what was actually said, so the reply is ready the moment you hang up.
SendWhat syncs with Intercom
Everything that happens on the phone, on the matching Intercom contact, automatically.
AlloIntercomContactsMatched or createdTwo-way
CallsInbound and outboundAuto-loggedAI summariesKey points and next stepsAuto-logged
RecordingsAttached to the callAuto-logged
Texts (SMS)Logged next to the chatsAuto-logged
VoicemailsTranscribed on the contactAuto-loggedContact sync runs continuously. Calls, texts and summaries log the moment they finish.
Logging by hand vs logging with Allo
Support calls off the record
Phone conversations that never reach Intercom- Agents retyping what was said after the call
- The chat history and the call history in two places
- No summary of what a customer actually asked for
With Allo
Every call logged on the contact the second you hang up- Call history sitting next to the chat history
- Recording, transcript and AI summary on the contact
- The whole conversation captured, no note-taking
Allo is an AI phone system, not just an integration
The Intercom sync is one part. Allo is the phone your team calls, texts and gets coached from every day.
AI receptionistAllo answers when you can't, qualifies the caller and books the meeting, 24/7, so no lead slips away.
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Call recording and AI summariesEvery call is recorded, transcribed and summarized, so the key points and next steps are captured without taking notes.
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Run Allo from your AI assistantConnect Allo to Claude, ChatGPT and more through the Allo MCP, and pull call data or trigger actions just by asking.
Explore this featureBusiness texting built inText customers from your Allo number and keep calls and messages together in one place.
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Power dialerCall through a list back to back with no manual dialing, so your reps spend their time talking, not clicking.
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+12%
Call analyticsSee call volume, outcomes and team activity at a glance, and coach from real conversations.
Explore this featureIntercom integration FAQ
It's a native integration. You connect Intercom from Allo's settings in a couple of clicks, no developer needed. Once connected, contacts sync and every call starts logging automatically.
Contacts sync both ways, so new or updated records flow between Intercom and Allo. Calls, texts, recordings and AI summaries are written from Allo onto the matching Intercom contact.
The Intercom integration is included on the Allo Business plan. You'll also need an Intercom workspace you can connect.
On the matching contact, right beside their chats, so an agent sees the whole history, calls and conversations, in one place.
The call itself (inbound or outbound), the recording, an AI summary with the key points and next steps, the outcome, and any texts, all on the right Intercom contact.