Create your account
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Bring your existing numbers for free
Keep the number your customers already know. We guide you through every step of the transfer and handle the carrier on your behalf.
Free to port- US, Canada and toll-free
- Zero downtime
How it works
Four simple steps, all handled directly in the app. You keep your number, we handle the carrier.
Choose to port your number
During account creation, we'll ask whether you want to port an existing number or get a new one. Select "port my existing number" to keep the number your customers already know.
Follow the in-app instructions
The entire porting process happens directly in the app. Just follow the guided steps, we'll tell you exactly what we need and handle the carrier on your behalf.
Have your account number, billing name and address, port-out PIN, and a recent carrier invoice handy to speed things up.
Ready
Your number transfers with zero downtime. We keep you updated at every stage, submitted, accepted, scheduled, until the port is complete.
Note: outgoing SMS can be delayed up to 48 hours after cutover as routing updates across carriers. Don't cancel your current service until you receive our confirmation that the port is complete.
Switch from any carrier
Need instructions on how to port from a specific carrier? We've got you covered.
Don't see your carrier? Start your request and we'll confirm eligibility within 24 hours.
What you'll need
Have these from your current carrier ready before you start the port in the app. The most common cause of a rejected port is a name that doesn't match.
Carrier name and account numberFound on your bill or your carrier's online portal.- Authorized person nameMust match your billing contract exactly.
- Billing addressZip code and state, as they appear on your carrier's records.
- Port-out PINRequest the transfer authorization from your carrier to avoid rejections.
- Most recent invoiceA copy of your last carrier bill.
Documents you'll upload
Recent invoicePDF from your last billing cycleRequired
Account numberFrom your carrier portal or billRequired
Port-out PINRequest it from your carrierRequired
Letter of authorizationWe generate this one for youWe handle it
Recent invoicePDF from your last billing cycleRequiredAccount numberFrom your carrier portal or billRequiredPort-out PINRequest it from your carrierRequiredLetter of authorizationWe generate this one for youWe handle itFrequently asked questions
Porting is completely free with Allo. Your ported number is included in your existing plan at no extra monthly fee. Your current carrier may charge an early-termination or port-out fee, so check your contract before you start.
You can port US, Canadian and most international numbers, including toll-free (800, 833, 844, 855, 866, 877, 888) and French mobile (06/07) and landline numbers. We confirm portability once you start the port in your account. Some VoIP restrictions vary by provider.
It depends on your carrier and number type. In the US and Canada, mobile numbers take 2 to 4 business days, landlines 7 to 10 business days and toll-free numbers 7 to 14 business days. French numbers: landlines 10 to 15 business days, mobile about a week. We keep you updated throughout.
Yes. You can use your current number as normal right up to the cutover date, and most users see no disruption. We also recommend getting a temporary Allo number to test with while you wait.
No. Your previous call history and text conversations don't carry over during porting. Export anything you want to keep from your old provider before the cutover date. You can easily import and sync your contacts to Allo.