Transfers, phone menus, ring groups and business hours, like the PBX you know. Allo runs them in an app on your laptop and mobile, with nothing to install in the office.
A customer calls about a repair that failed again and a double charge. Hear the AI book the free visit and hand billing to a person.
Trusted by 6,000+ businesses
A PBX does its job well. The trouble is everything that comes with the box.
01A new hire, new hours or a new menu option means a ticket to the installer and a wait for the visit.
02Calls ring on handsets wired to the office. When the team works from home or the road, the PBX can't follow.
03A PBX routes the call, then forgets it. No transcript, no summary, nothing in the CRM.
Keep everything your PBX does. Drop the hardware, the contract and the waiting.
On-premise PBX
An on-premise PBX depends on one box, one internet line and one power socket in the office. If one fails, the phones go quiet.
Allo
Allo runs its own VoIP infrastructure, and your lines ring wherever your team works, not only at the desk.
status.withallo.com
Daniel ParkKestrel HVAC12:48On-premise PBX
On a PBX, changing the menu, the hours or who rings first means calling the installer and waiting for the slot.
Allo
Edit your phone menu, business hours and ring groups yourself, in the app. Changes are live when you save.
Main line
Business hoursOn-premise PBX
A PBX connects the call and stops there. The notes, the follow-up and the CRM are left to whoever picked up.
Allo
After each call, Allo writes the summary, drafts the follow-up and updates your CRM.
Included in every paid Allo seat.
Call summary
Record updatedOn-premise PBX
Retiring a PBX means moving the numbers customers already know, and nobody wants a day of missed calls.
Allo
Porting is free, and your current line keeps ringing until your numbers are live on Allo.
Porting 3 numbers
JasmineAllo teamOn-premise PBX
A PBX means buying the box and the handsets, paying for installation, and a maintenance contract on top.
Allo
$32 a user a month on Allo Business, billed yearly, with no seat minimum. Nothing to install, nothing to maintain.
Recording, transcripts, AI summaries and CRM sync in every seat.
Your current billEvery card opens the feature it describes.
A phone menu you build yourselfPress 1 for sales, 2 for support. Set it up in the app and it is live as soon as you save.
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Ring groups, at once or in turnRing the whole team together, or one after the other until someone picks up.
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Routing by hours, caller or lineSend calls to the right person or team, with different rules in and out of business hours.
Learn moreTransfers and forwardingPass a call to a teammate in a click, or forward a line to any number when you are away.
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Voicemail you can readEvery voicemail is transcribed, so you know what the caller wants before you call back.
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An AI receptionist after hoursIt answers 24/7, books appointments and puts urgent calls through to a person. An add-on.
Learn moreIt picks up when nobody can, 24/7. Every card plays a real call.
Try it for freeWhen the call needs a person, it goes to whoever can act on it, with the history already open.
It reads your own calendar, offers the slots that are really free and books the job before the caller hangs up.
A number that rang last week does not start over. It picks up with the history in front of it.
You tell it your services, prices and area in plain words. It answers like someone who works there.
What most teams still run their calls on, line by line against Allo.
Real customers, credited by name. Open a card to read the full story.
It is incredibly useful to have a documented history of phone calls, plus call summaries that are easy to share internally for collaboration.
With Allo, everything syncs to Salesforce automatically, so our AE always has the full picture.
Everything I expected from a call recap tool, and the HubSpot integration is excellent.
When you're cold calling repair shop owners all day, you need Allo.
Previously we weren't even logging SMS, so that alone is a huge upgrade for us. The reps don't have to write up who they called or what was said anymore.
Desk phones and PBXYour carrier's linesAny cloud providerPorts your numbersCopies your menus and hoursReplicates them with AIHandles the switch detailsPorts your numbers for free6+ seats: we look at your contractSomething else? Our team answers the phone, obviously.
A PBX (private branch exchange) is the switch that runs a company's internal phone network. It shares a few outside lines across the team and handles transfers, phone menus, ring groups and business hours. A traditional PBX is hardware the business owns and keeps in the office. A hosted or virtual PBX delivers the same switching over the internet, run by the provider. Allo works like a hosted PBX, with AI built in.
Yes. Many businesses still run an on-premise PBX, and the features it introduced (transfers, menus, ring groups) are still what a business phone system needs. What has changed is where the switching runs: more and more companies move it to a hosted, cloud-based PBX instead of a box in the office.
They are not opposites. PBX describes what the system does (switching calls inside a company), VoIP describes how calls travel (over the internet). An on-premise PBX gives you full control of hardware you own, but you buy it, maintain it and call someone to change it. A VoIP-based hosted PBX like Allo gives you the same features with no hardware, and lets the team take calls from any laptop or mobile.
An on-premise PBX adds up from several parts: the box, the handsets, installation, a maintenance contract and the phone lines themselves, plus a visit for most changes. Allo replaces all of that with one per-seat price: $32 per user per month billed annually, or $45 month to month, with recording, transcripts, AI summaries and CRM sync in every seat. The AI receptionist and the power dialer are add-ons. See pricing.
Yes. When you switch, we recreate your phone menu, business hours and ring groups in Allo, and you can edit them yourself afterwards. Each teammate gets their own user, reachable through the menu, a ring group or a direct number. Plan the switch with us.
Yes. Porting is free, and your current line keeps ringing until the port completes, so there is no downtime. New numbers are available in 80+ countries.
Yes, with a 7-day free trial. Allo runs in the desktop app, the browser and the iOS and Android apps, so there is nothing to install in the office. Start a free trial.
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