Over the years, Nextiva has built a reputation as a solid communications platform. But you’re here because you’re looking for something that’s a better fit for your team.
Nextiva is a Unified Communications as a Service (UCaaS) platform that provides calling, video meetings, team chat, SMS/MMS, and even some light CRM and ticketing tools. It’s designed for large teams and customer support operations that need everything under one roof.
But it lacks important features like smart call routing and recording for smaller, fast-moving sales teams. These functions help sales managers monitor calls and coach their teams. Some common Nextiva complaints include poor customer support, complex setup and onboarding, and call quality issues. It’s also limited to US and select Canadian numbers, which can be restrictive for distributed teams.
If any of these issues are deal breakers for you, there are plenty of alternatives to Nextiva to consider. And we’re here to help you choose the right one. We’ve analyzed and compared seven top-rated tools so you don’t have to.
Article Overview
- Nextiva users often report issues with setup, support, and missing features like smart call routing.
- We reviewed seven leading Nextiva alternatives to find the best options available today.
- Allo is the top choice for small and mid-sized teams that want a mobile-first, AI-native phone system.
How We Selected the Best Nextiva Alternatives
There are many Nextiva alternatives for businesses of all shapes and sizes out there, and going through them all can be very time-consuming. So we’ve done the work for you. We researched and shortlisted seven of the best Nextiva competitors. We based our research on what really matters to growing teams — real user experiences, transparent pricing, and day-to-day usability.
We evaluated each platform by looking at what real users say on review sites like G2, Trustpilot, and Capterra.
We assessed each tool based on:
- Who it’s best suited for: The type of team or company that gets the most value from each tool.
- Key features: Core functionality that makes it stand out.
- Ratings: Scores from G2.
- Pros and cons: Based on our research and on common themes across user reviews.
- Pricing: Clarity, transparency, and whether the cost matches the value provided.
We’ve provided you with a side-by-side look at how each alternative stacks up so you can make a confident decision without spending hours jumping between tabs.
Comparison Table
Here’s a comparison of the leading Nextiva alternatives. We included what each tool offers, how users rate them, and what you can expect to pay.
Allo
Allo is an AI-first, mobile-native phone system designed specifically for small and medium-sized teams, and solo entrepreneurs who need flexibility without sacrificing performance.
Unlike complex, desktop-heavy VoIP systems, Allo makes it easy to stay connected and productive wherever you are. Its intuitive mobile design and AI-powered automation help small teams handle calls, analyze activity, and update CRMs effortlessly.
Key Features
- Mobile-first approach: Stay connected on the go with full functionality from the mobile app.
- AI-powered virtual receptionist: Automatically answers calls, gathers details, and routes them efficiently.
- Live Voicemail: Listen to messages in real time.
- Call analytics: Get insights into call patterns and team performance.
- Extensive integrations: Works with popular tools like CRMs and Slack.
Rating
G2: 4.9/5
What We Like
- AI Receptionist: Interacts with callers and provides real-time context before you answer.
- Flexible call routing: Includes playing announcements and routing to voicemail
- Customizable webhook-driven workflows: Easily tailor call handling to fit your team’s processes.
- Ideal for cost-conscious businesses: Transparent pricing, no hidden fees.
“When I am busy, the AI answers the calls for me and it is really precise and helpful. It has a really cool feature named Whisper that shows me who is calling and the reason before answering — it gives full context to approach the call very profesional.”
What We’d Change
- Lacks a built-in dialer: Calls are managed via the app.
- Ideal for small and mid-sized teams: May not suit large enterprises with complex workflows.
Pricing
Starter: $18/month (1 user max)
Business: $32/month per user
RingCentral
RingCentral is a unified communications tool built for big, distributed teams. It keeps multiple offices and departments connected under one system. It combines voice, video, messaging, and contact-center tools into a single UCaaS bundle, making it a comprehensive (though sometimes complex) solution for large-scale operations.
Key Features
- UCaaS bundle: Voice, video, messaging, and contact-center tools in one platform.
- AI Receptionist: Add-on available for $59/month.
- AI assistant: Generates transcriptions, meeting summaries, and live captions.
Ratings
G2: 4.3/5
What We Like
- Fax and video capabilities: Strong fax and video tools.
- Multi-location support: Multiple phone and fax lines across different offices.
- Community and FAQs: Large user community and dedicated FAQ resources for troubleshooting.
- Integrations: Extensive third-party integrations with CRMs and productivity tools.
“I appreciate RingCentral Video's user-friendly setup, which was straightforward and hassle-free with no technical issues. The software makes it easier to communicate with users and customers, enhancing overall communication efficiency. I love the features that include automatic call transcript generation and live transcriptions, which are incredibly helpful. The video and audio quality are excellently clear, contributing to a seamless communication experience.”
What We’d Change
- Pricing: Higher cost makes it less-than-ideal for small businesses.
- Calling regions: “Unlimited” calling is only available in the US and Canada.
- Restrictions: Lead-generation and affiliate marketing are prohibited by their terms.
- Cancellation process: Cancellations can only be done by phone, and wait times are often long.
“The technology worked as we had hoped. The problems came when we tried to cancel. I just called for the third time to cancel. I even have emails from the previous conversations saying the service was cancelled, but they have kept billing me for the past two months. Hoping this time is the charm and it is actually cancelled, but not counting on it. Their customer service is horrendous.”
2/5, Trustpilot reviewer, 8/4/2025
Pricing
Business Phone:
- Core: $20/user/month
- Advanced: $25/user/month
- Ultra: $35/user/month
AI Receptionist: Only available as an Add-on. Starts at $59/month - 100 minute included
RingCX: Contact Center: Starts at $65/agent/month paid annually
Dialpad
Dialpad is designed for medium to large call centers and fast-scaling teams that need built-in AI tools for sales, service, and support. It offers voice, video, and messaging in one platform.
Key features:
- All-in-one communications: Supports voice, video, and text messaging.
- Product suite: Connect, Support, and Sell, each built for different team needs.
- AI-first approach: Uses Dialpad’s own AI model, developed since 2018.
- AI Support Agent: Included in all plans at no extra cost.
- Call summaries, live coaching, and call scoring: Improves performance and training.
Ratings
G2: 4.4/5
What We Like
- Strong AI features: Real-time coaching, summaries, and scoring stand out in this category.
- Ease of use: Reviewers praise its clean interface and overall simplicity.
“Easy to use and great customer service via chat!
I am still new to dialpad, but I love the features and they work like they are supposed to. I really like the transcriptions without having to audio record the conversation. I needed assistance with setting up my voicemail messages and got support via chat - Chesca was a rock star and took care of all my issues with patience and efficiency!”
5/5, Trustpilot reviewer, 8/19/2025
What We’d Change
- Call quality: Occasional glitches or delays in connection.
- Learning curve: Some users note it takes time to master all features.
- Customer support: Reports of long wait times and unclear responses.
- SMS approval process: Can be slow and inconsistent.
“While overall performance is reliable, there are occasional glitches, such as delays in call connection or issues with dialing”
Pricing
- Standard: $15/user/month
- Pro: $25/user/month
Vonage
Vonage is built with medium to large organizations in mind, especially call centers and customer service teams that need advanced call management features and global coverage. It’s a strong choice for businesses that can manage extra costs for premium functionality.
Key features
- UCaaS suite: Voice calls, video conferencing, team messaging, and file sharing.
- Advanced call management: Options like call announce, call blocking, conferencing, call flip, forwarding, hold, logs, park, queue, rerouting, screening, tagging, and waiting provide flexibility and control.
- AI assistance: Helps automate call handling and routing.
Rating
G2: 4.2/5
What We Like
- Unified platform: Combines voice, video, messaging, and file sharing.
- Advanced call management: Features like queuing, forwarding, and screening improve efficiency.
- Integrations: Works with a wide range of CRM and business tools.
- Flexible pricing per line: For example, you can have 15 users but only pay for five active lines.
- Infrastructure: The receptionist console supports companies handling high call volumes (available in the US and UK only).
“I like that Vonage APIs are reliable and simple to integrate. The documentation is easy to follow and the platform handle calls and messages very well without much downtime. It also scale nicely when we need to manage more users or higher traffic, which is great for our daily operations.”
What We’d Change
- Feature access: Many essential features are limited to higher-tier plans.
- Add-on fees: Extra charges for toll-free numbers and other basics.
- Customer support: Users report occasional slow response times.
- Integration limits: CRM integrations require an upgrade from the Mobile to the Premium plan.
- API pricing: Can be high depending on usage.
- Geographic limitations: SMS not available in Mexico.
“I don't like the price and the add ons we need to pay in order to use. Wish there were more free features.”
Pricing
- Basic: $19.99 per line/month + taxes and fees
- Premium: $29.99 per line/month + taxes and fees
- Advanced: $39.99 per line/month + taxes and fees
Ooma
Ooma is an affordable, easy-to-use VoIP system that caters to consumers and small to mid-sized businesses. It’s a reliable choice for smaller teams that want basic features like calling, video, and messaging without the complexity of enterprise tools.
Key features
- Video conferencing: Host meetings directly through Ooma’s desktop or mobile app.
- Call blocking: Automatically filters spam and unwanted calls to keep lines clear.
- Team chat: Built-in messaging tool for quick communication between team members.
- Supports physical handsets: Ideal for offices that prefer desk phones over softphones.
- AI voicemail transcription: Converts voicemails into text, making follow-ups faster and easier.
Rating
G2: 4.6/5
What We Like
- Reliability: Consistently stable call performance.
- Affordability: Transparent, budget-friendly pricing for small teams.
- Ease of use: Simple setup with minimal onboarding required.
“What our old land line style phone company could not do we were able to do with Ooma and at a lower cost per month. We relocated and the orginal company was insisting that we needed to change our phone number. That would have meant a huge loss of business and many more dollars in sending out the change notices. Ooma said, "not a problem. When do you want this to happen?"
Done within hours. Happy ever after.”
What We’d Change
- Billing transparency: Some users report unclear post-cancellation charges.
- Customer support: Several reviews mention slow or unhelpful responses.
- Connectivity: Occasional issues with dropped or inconsistent calls.
“We cancelled our service in 2024, and Ooma kept charging us monthly for "number parking" fees for many months after the cancellation. We called and Ooma told us "you agreed that monthly charge." which was a lie.”
1/5, Trustpilot reviewer, 8/7/2025
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
Aircall
Medium-sized and large companies that need a phone system with strong integrations, advanced analytics, and reliable global coverage often turn to Aircall. It’s a well-known brand in the VoIP space and often chosen by teams that already work within Salesforce, HubSpot, or other major CRMs.
Key Features
- Unlimited US/CA calling & SMS: No extra cost for domestic calls and messages.
- AI-powered insights: Transcription, instant summaries, sentiment analysis, and call scoring (available as paid add-ons).
- Integrations: Connections with Google Workspace, Microsoft 365, HubSpot, Zendesk as well as advanced Salesforce integration.
- Analytics and reporting: Access call data, dashboards, and advanced reporting tools.
- Call monitoring: Listen, whisper, and barge features to support live coaching and quality assurance.
- Wide global coverage: Supports outbound calling in 100+ countries.
Rating
G2: 4.4/5
What We Like
- Reliable performance: Consistently high call quality, even for global teams.
- Ease of use: Polished interface that feels intuitive and fast for daily operations.
- Trusted brand: A recognized name that teams feel confident adopting.
- Smooth integrations: Connects easily with tools like Salesforce, HubSpot, and Slack, reducing setup friction.
- Global reach: Making it ideal for distributed teams.
“I appreciate the integration capabilities of Aircall with platforms like HubSpot and Slack, which streamline our workflows and make the process quick and clickable. It's very much appreciated as it enhances connectivity and utility across various programs. Moreover, Aircall's usability and speed in calling make it an easy and helpful tool for daily operations.”
What We’d Change
- Support inconsistency: Some users report slow or unhelpful responses when issues arise.
- Add-on pricing: AI ($9/user/month) and Analytics+ ($15/user/month) add to overall cost.
- License minimum: Requires at least three seats, which can be pricey for small teams.
- AI limitations: Currently supports English and French only.
“The system is great and during onboarding they make it sound like you will be well looked after but good luck getting support on any issue within a timely manner. They have no customer support line and all issues must be raise via a support ticket which they can take hours to respond to even if its a simple question. So, if your facing a major issue with the system just know nothing will be done about it for a while”
2/5, Trustpilot reviewer, 9/20/2024
Pricing
- Essential: $30/license
- Professional: $50/license
*Minimum three licenses
8x8
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For enterprises and larger teams, 8x8 offers one of the most comprehensive unified communications and contact center platforms available. It’s designed for organizations that manage high call volumes and need advanced analytics, AI tools, and multi-channel communication capabilities.
Key features
- UCaaS suite: Supports voice, video, SMS, messaging apps, email, and team chat.
- Bulk engagement campaigns: Reach customers through text-to-speech, SMS, and messaging apps.
- Power dialer: Automates outbound campaigns for sales and support teams.
- AI-driven capabilities: Including AI IVR, real-time transcription, live coaching, call summaries, sentiment analysis, and meeting performance insights.
- Detailed analytics and supervision tools: Supervisor dashboards, call comments, reviews, and performance tracking.
Rating
G2: 4.2/5
What We Like
- Multi-device support: Works seamlessly across desktop, web, and mobile apps.
- Omnichannel communication: Combines voice, video, chat, SMS, and messaging apps in one place.
- Ease of use: Clean interface that simplifies communication for large teams.
- Call quality and reliability: Consistently clear audio and stable uptime across regions.
“8x8 Work makes communication seamless across teams, no matter where they are located. The integration of voice, video, chat, and SMS into one platform significantly improves workflow efficiency and responsiveness. I especially appreciate the clear call quality, reliable uptime, and easy-to-use mobile and desktop apps. It’s also great to have robust analytics and call recording features readily available for managing performance.”
What We’d Change
- Cancellation process: Can be time-consuming and difficult to complete.
- Customer support: Some users report that support lacks product knowledge and responsiveness.
- Inconsistent call quality: Occasional connection or clarity issues reported by users.
“8x8 is great when you sign up for their service. I had no issues with the service until I tried to close the account due to closing my business and retiring. I've contacted them 3 times and was told the "cancelation" team would reach out to me. No contact.”
3/5, Trustpilot reviewer, 8/8/2025
Pricing
Pricing information not publicly available
Frequently Asked Questions About Nextiva Alternatives
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Who is better than Nextiva?
This depends on your team’s size and your priorities. If you’re running a large enterprise with multiple departments and complex routing needs, RingCentral or 8x8 might be the best options for you. They offer broad, enterprise-grade functionality and global reach.
For small and mid-sized sales teams, Allo has an edge on the competition. It offers AI automation, mobile usability, and transparent pricing, things that many legacy systems often lack.
What are the cons of Nextiva?
Nextiva offers a broad range of communication tools, but it lacks important features like smart call routing and call recording, which are useful for teams that need visibility and coaching.
Users also report challenges with setup and onboarding, customer support responsiveness, and call quality. In addition, Nextiva’s service is limited to US and select Canadian numbers, which can be restrictive for distributed or international teams.
Why is everyone switching to a VoIP phone?
Modern teams operate across devices, time zones, and locations, and traditional landlines aren’t built for this. VoIP phones, on the other hand, offer the flexibility and cost savings that traditional systems lack. They allow teams to manage calls and messages from anywhere and use AI automation for tasks like call routing and transcripts.
Platforms like Allo take this even further with a mobile-first, AI-native approach, making advanced features easy to deploy as your team grows. Allo automatically handles call summaries, updates CRMs, and routes calls intelligently, all without manual setup or IT overhead. It’s a simpler, smarter way to keep your team connected and focused on selling.
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