If you’re searching for Dialpad competitors, you’re probably already feeling the same frustrations we did. Dialpad markets itself as an AI-powered phone system, and on paper, it looks great. But after testing it and reading through hundreds of G2 reviews, it’s clear that the reality doesn’t always match the promise.
The three biggest pain points users call out again and again?
- Pricing that looks simple at first but isn’t transparent and doesn’t scale well.
- Customer support that feels hit or miss.
- AI features that sound shiny but don’t always deliver in real-world use.
That’s why we went out to test 20 VoIP tools and selected the best alternatives for 2025. But first, let’s look at what Dialpad gets wrong.
What Are the Cons of Dialpad?
In our own experience, Dialpad’s call quality can be disappointing. And we’re not alone.
On G2, one user wrote:
“Occasional server lag. Incoming calls will just drop…”
Another thing we noticed firsthand was the learning curve. It feels tricky at the beginning and requires attention, but once you get past that, things run smoothly.
“One aspect that I find less favorable about the Dialpad AI Sales Center is the initial setup process...” on G2.
The same themes keep showing up across reviews:
- Unreliable call quality — dropped calls, connection issues. Comments on G2 are:
- AI that underdelivers — For some users on G2, “AI products don’t work as advertised”.
- Support frustrations — users report long wait times or a lack of clear answers when something breaks. Source.
Dialpad isn’t terrible! It has a clean interface and strong integrations, but when users start paying more and relying on it for day-to-day operations, the cracks show up.
Our Selection Methodology
To uncover the best alternatives to Dialpad, we focused on what really matters to small and mid-sized teams who rely on their phone system every single day.
We tested 20 different VoIP providers and selected the 6 that outperformed Dialpad in critical areas. Here’s what we looked at:
- Pricing and Plans: We broke down every tier and looked at what features you actually get. Especially whether AI, analytics, and call center features are included, or if they’re hidden behind expensive add-ons.
- Integrations: We compared how many CRMs, help desks, and productivity apps each tool connects with, and how easy it is to set up workflows.
- Security: Every provider was checked for encryption, SOC 2, HIPAA, and GDPR compliance.
- Reliability: We tracked uptime guarantees, global server coverage, and whether users reported call quality issues.
- Advanced Features: Dialpad is known for its AI features. So we dug into whether competitors offered real-time transcription, AI coaching, predictive analytics, or smarter call routing.
- Communication Channels: Beyond voice: do you also get SMS, team chat, or video conferencing? And are they under one clean UI?
- Ease of Use: How quickly can you set up a new number? How intuitive is it to configure routing and call flows? Can a non-technical business owner get value on day one?
- Customer Support: We paid close attention to support hours, response times, and whether premium support is actually helpful.
From these 20 providers, only 6 made our “best Dialpad alternatives in 2025” list.
Allô vs. Dialpad
Choose Allô if you’re a small business owner or SMB team who wants an AI-powered phone system in your pocket with transparent pricing and no IT overhead.
Why Is Allô a Strong Dialpad Alternative?
Allô is a mobile-first business phone system designed for entrepreneurs and SMBs.
Instead of requiring a desktop admin panel or IT team, Allô works straight from your smartphone or tablet. Buy a number, set up an IVR, activate an AI receptionist, and start calling, all in a few minutes.
It’s built for small business owners who live on their phones: real estate agents, contractors, lawyers, and service providers who want to look professional without buying a heavy corporate system.
Pricing
Dialpad is cheaper upfront ($15 vs $18), but AI in Allô is all-inclusive, while Dialpad may require higher tiers for advanced AI, CRM integrations or international calling add-ons.
Demo
Aircall vs. Dialpad
Pick Aircall if you value deep CRM integrations and a strong European presence.
Why Is Aircall a Good Dialpad Alternative?
Aircall has a strong reputation in Europe. It’s known for being easy to set up, offering a clean user experience, and having one of the largest integration ecosystems (200+ tools).
We chose it because of its wide range of integrations, and the experience turned out to be solid. It’s a strong fit for sales and support teams that depend on CRM workflows like Salesforce, HubSpot, or Zendesk and need reliable routing for larger teams.
Pricing
Aircall Essentials plan ($30) includes lots of integrations upfront, but no AI.
Demo
Grasshopper vs. Dialpad
Pick Grasshopper if you’re a freelancer, solopreneur, or very small business that only needs a simple, professional phone number with voicemail transcription and unlimited US calling.
Why is Grasshopper a Good Dialpad Alternative?
Grasshopper is a virtual phone system designed for solo entrepreneurs and very small businesses. It’s lightweight, easy to set up, and gives you a professional business number without requiring new hardware.
Their appeal is simplicity: get a business line, forward calls to your cell, use voicemail transcription, and send texts.
It’s not built for large teams or call centers, it’s built for freelancers, side hustlers, and small businesses who just want a professional phone presence.
Pricing
Grasshopper is focused on the US and Canada, and offers local, toll-free, and vanity numbers. You pay per account and not per user. For a solo operator, Grasshopper is cheaper than Dialpad.
Demo
Nextiva vs. Dialpad
Pick Nextiva if you’re a US-based SMB or mid-market company that wants a single provider for voice, video, and team chat with reliable coverage.
Why is Nextiva a Good Dialpad Alternative?
Nextiva is also a unified communications platform (UCaaS) similar to Dialpad.
This means that it’s designed for businesses that want everything in one place: voice, video meetings, team chat, SMS/MMS, and even light CRM and ticketing tools.
Pricing
Nextiva’s Core plan starts at $15 and gives you voice + video + chat bundled, but AI transcription only comes with Power Suite CX ($75).
Scaling → Dialpad scales with AI and CRM integrations at $25; and Nextiva gives more channels & reporting at Engage ($25), but AI is gated at the top tier.
Demo
Ringcentral vs. Dialpad
Pick RingCentral if you’re a large enterprise or global company that needs a proven UCaaS provider with robust compliance, advanced analytics, and global reliability.
Why is RingCentral a Good Dialpad Alternative?
RingCentral is one of the largest UCaaS providers globally, with voice, video, messaging, and contact center tools bundled together. It allows you to make and receive calls, send messages, hold video meetings, and manage your voicemail in the same place.
It is especially strong for large teams that need robust compliance, advanced analytics, and worldwide coverage.
One of the strong advantages of RingCentral is that it is available in over 100 countries, with strong enterprise adoption worldwide.
Pricing
Ringcentral has similar pricing to Dialpad, but it has advanced call center tools like Multi-level IVR, detailed analytics, call recording, and monitoring available at mid-tier.
Demo
OpenPhone vs. Dialpad
Pick OpenPhone if you’re a startup or small business that needs a simple, collaborative phone system with shared numbers and texting built in.
Why is OpenPhone a Good Dialpad Alternative?
OpenPhone is a business phone system built for startups and small teams. It’s easy to set up, and includes shared numbers, texting, call recording, and lightweight integrations at an affordable price.
Its focus is simplicity and collaboration, giving small teams the tools to look professional and work together on calls and texts.
Pricing
Openphone pricing is affordable, having a Flat $15/user/month Standard plan with unlimited US/CA calling & texting, and no “AI add-ons” or usage surprises.
Demo
Frequently Asked Questions About Dialpad Alternatives
What is the disadvantage of Dialpad?
The main downsides are:
- Call quality issues reported by many users (dropped calls, lag).
- Pricing confusion: “Unlimited” doesn’t always mean unlimited, since international minutes and contact center usage are often metered.
- AI reliability: Transcripts and summaries are impressive but not always accurate enough to trust blindly.
- Customer support: Mixed reviews on responsiveness.
For small businesses, Dialpad can feel over-engineered. For large ones, scaling costs and hidden fees add up quickly.
Is there a free version of Dialpad?
No. Dialpad doesn’t offer a free plan. What it does offer is a 14-day free trial, which includes access to its standard features (unlimited US/CA calling, AI transcription, etc.). After that, you need to subscribe.
What are the hidden fees for Dialpad?
Dialpad’s pricing looks simple on the surface, but users often mention hidden or unexpected charges. These can include:
- International calling: “Global Unlimited” only covers 1,500 minutes/month, then per-minute charges apply.
- Contact center minutes: Unlike the Standard phone plan, Support and Sell seats are billed per minute in the US/CA.
- Extra phone numbers or fax lines: Add-ons not included in base plans.
- Advanced AI/analytics features: Sometimes locked behind Pro tier or add-ons.
How much does Dialpad cost per month?
- Standard: $15/user/month (annual billing). Includes unlimited US/CA calling, SMS, real-time AI transcription & summaries.
- Pro: $25/user/month (annual billing). Adds CRM integrations, 24/7 support, advanced analytics, and APIs.
- Enterprise: Custom pricing.
Monthly (no annual commitment) billing is available but slightly more expensive per seat.
Is Dialpad HIPAA compliant?
Yes. Dialpad offers HIPAA compliance (along with SOC 2, GDPR, and ISO certifications). But you’ll need to request a Business Associate Agreement (BAA) if you want to use it in a healthcare environment.
Is Dialpad a Google company?
No. Dialpad is an independent company founded in 2011 (originally called Switch.co). It has raised VC funding from Google Ventures, which is why people often confuse it with a Google product. While it integrates deeply with Google Workspace, it is not owned by Google.
What is the disadvantage of Dialpad?
The main downsides are:
- Call quality issues reported by many users (dropped calls, lag).
- Pricing confusion: “Unlimited” doesn’t always mean unlimited, since international minutes and contact center usage are often metered.
- AI reliability: Transcripts and summaries are impressive but not always accurate enough to trust blindly.
- Customer support: Mixed reviews on responsiveness.
For small businesses, Dialpad can feel over-engineered. For large ones, scaling costs and hidden fees add up quickly.
What are the hidden fees for Dialpad?
Dialpad’s pricing looks simple on the surface, but users often mention hidden or unexpected charges. These can include:
- International calling: “Global Unlimited” only covers 1,500 minutes/month, then per-minute charges apply.
- Contact center minutes: Unlike the Standard phone plan, Support and Sell seats are billed per minute in the US/CA.
- Extra phone numbers or fax lines: Add-ons not included in base plans.
- Advanced AI/analytics features: Sometimes locked behind Pro tier or add-ons.
Is there a free version of Dialpad?
No. Dialpad doesn’t offer a free plan. What it does offer is a 14-day free trial, which includes access to its standard features (unlimited US/CA calling, AI transcription, etc.). After that, you need to subscribe.
Is Dialpad HIPAA compliant?
Yes. Dialpad offers HIPAA compliance (along with SOC 2, GDPR, and ISO certifications). But you’ll need to request a Business Associate Agreement (BAA) if you want to use it in a healthcare environment.
How much does Dialpad cost per month?
- Standard: $15/user/month (annual billing). Includes unlimited US/CA calling, SMS, real-time AI transcription & summaries.
- Pro: $25/user/month (annual billing). Adds CRM integrations, 24/7 support, advanced analytics, and APIs.
- Enterprise: Custom pricing.
Monthly (no annual commitment) billing is available but slightly more expensive per seat.
